SkyWest Airlines

Job Information

SkyWest Airlines Customer Service Agent - IDA in Idaho Falls, Idaho

About SkyWest

Are you looking for a fast-paced environment full of variety that will utilize your customer service, critical thinking, and multi-tasking skills? SkyWest is hiring immediately for entry level Customer Service Agents! No prior experience in aviation required. As a Customer Service Agent, you will provide excellent front-line service to our passengers. The result is a rewarding opportunity to learn many different facets of the SkyWest operation.

As a Customer Service Agent, you'll also enjoy:

  • Shift trade flexibility

  • Opportunity to work with passengers from all over the world

  • Robust training program (no prior experience needed!)

  • Great team atmosphere

  • Potential to advance and grow within the company

SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality, and professionalism, along with world-class benefits such as:

  • 401(k) match

  • Performance Rewards and Profit Sharing

  • Worldwide flight benefits for you and your family with Alaska, Delta, and United Airlines

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

  • Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner

  • Provide customers with any other information needed

  • Assist special needs passengers and resolve customer complaints

  • Communicate clearly with ground personnel and flight crews

  • Calmly handle situations such as cancelled and delayed flights

  • Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:

  • Be at least 18 years old

  • Possess a valid state issued driver’s license

  • Have a High School Diploma or GED

  • Able to pass a pre-placement background check and drug screen

  • Legally authorized to work in the United States for any employer without sponsorship

  • Ability to lift 50 lbs. with or without reasonable accommodation

  • Willing to work nights, weekends, and holidays

  • This is a part-time position, starting at $11.00 an hour

Physical and Other Requirements

Please complete the on-line application. Qualified applicants will be contacted.

SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.