Skywest Airlines

Job Information

SkyWest Airlines Specialist InFlight Standards in SALT LAKE CITY, Utah

Primary Job Duties

The InFlight Standards Specialist position is dynamic and fast-paced. Organization, accuracy, and attention to detail are essential attributes of the successful candidate.

The InFlight Standards Specialist must be able to effectively:

  • Research, write, revise, and edit policy and standard operating procedures contained in revisions of the InFlight Operations Manual, Exit Seat Program, Flight Attendant Manual, and Carry-on Baggage Program; develop and revise and update other InFlight/Company manuals, as necessary

  • Maintain manual documents on SkyWest Online

  • Ensure InFlight manuals maintain regulatory compliance

  • Interface with InFlight, Flight Operations, Maintenance, Customer Service, and Safety Departments to ensure consistency and compliance with policies and procedures

  • Review bulletins/updates/advisory circulars from mainline partners, internal departments, and applicable government agencies for applicability; draft and distribute summaries of findings to key members of management

  • Create and publish bulletins as necessary

  • Research, write, and edit content for weekly Online Update publication

  • Support and maintain eFAD (electronic flight attendant device) documentation and reports as necessary

  • Post and maintain Online Update archive files and summaries on SkyWest Online, eFAD, and the InFlight Standards server

  • Coordinate and maintain flight attendant verification lists for issued manuals and revisions

  • Coordinate printing and distribution of InFlight documents for internal and external manual holders

  • Develop and coordinate design, printing, and distribution for passenger safety cards and InFlight forms

  • Coordinate automated announcements/music updates for aircraft fleet

  • Coordinate and schedule conformity inspection schedule with applicable departments, report results, and follow up as necessary

  • Conduct aircraft conformity inspections on reconfigured or new aircraft as necessary

  • Update and maintain other airline operations manuals, FAA, TSA, DOT, OSHA, ADA, and other governmental guidance and regulatory material for the InFlight Standards reference library

  • Assist in implementation and adherence to procedures required of InFlight Safety Management System (SMS) program, including system analyses, maintaining spreadsheets, and participating in safety risk assessments (SRAs)

  • Read and evaluate InFlight irregular operations reports (IORs), as forwarded in a timely manner and respond as necessary

  • Coordinate and assist with submissions to the FAA for Request for Information (RFI) reports, 14 CFR 121.575 and 121.580 reports, and Voluntary Disclosure Reports (VDRs) as necessary

  • Assist in the preparation and completion of regulatory audits

  • Maintain and update reciprocal cabin seat agreement archive

  • Develop spreadsheets, audit/record forms, and reports as necessary

  • Research, update, and maintain InFlight Standards internal and external manual library

  • Attend required Company meetings

  • Maintain flight attendant qualification (if held)

  • Attend training, workshops, and seminars pertinent to InFlight Standards Department's policies and procedures

Minimum Requirements

  • Excellent and accurate editing, policy writing, and research skills

  • Experience writing and editing policies and procedures for publication

  • Attention to detail

  • Ability to concurrently prioritize and manage multiple projects with differing completion dates concurrently

  • Knowledge of airline, regulatory, SkyWest, and InFlight policies and procedures and other department policies and procedures requiring InFlight interface

  • Knowledge of FAA, TSA, DOT, OSHA, ADA, and other applicable government regulations and directives, or ability to learn

  • Ability to learn and effectively research and interpret regulatory guidance

  • Ability to use critical thinking in order to prioritize and complete projects effectively, thoroughly, accurately, and on time

  • Ability to prioritize multiple concurrent projects effectively

  • Ability to maintain confidential information

  • Ability to work with other departments in establishing and maintaining authoring standards, policies, and procedures

  • Ability to communicate effectively verbally and in writing

  • Ability to handle stressful situations professionally

  • Ability to work under pressure with tight deadlines

  • Proficiency in Microsoft Office suite and Adobe software; able to operate office equipment and telephone systems

  • Ability to follow directions from supervisor; adhere to the directions given by the InFlight managers/directors/vice president

  • Must be courteous to coworkers and customers

  • Contributes to a positive work environment: regular attendance; undergo required random drug/alcohol testing, as required by DOT and Company requirements; adhere to departmental and Company policy

  • Qualified SkyWest flight attendant in good standing (preferred)

Physical and Other Requirements

  • Ability to work long periods of time sitting, working on a computer, and reading.

  • Work 8 hours a day, during normal business hours, including nights and weekends, as necessary.

  • Fly trip/trip series, every 120 days in the operation, when FA qualification is held.

To apply, please complete the on-line application (qualified applicants will be contacted)

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

Requisition ID 2019-7110

Category Flight Attendant

Close Date 9/24/2019

Operation No

SkyWest is committed to a maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestry, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age, or military status. We have specific training plans and programs in place to maintain such an environment.

Please view Equal Employment Opportunity Posters provided by OFCCP here.

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