SkyWest Airlines Crew Support Operations Coordinator in ST. GEORGE, Utah
With over 13,000 aviation professionals operating thousands of daily flights, SkyWest Airlines connects millions of passengers each month to hundreds of destinations across North America. SkyWest operates in partnership with Delta Air Lines, United Airlines, American Airlines and Alaska Airlines and has a fleet of nearly 450 aircraft. Headquartered in St. George, Utah, SkyWest's industry-leading workforce and excellent leadership team have consistently generated solid operational and economic performance, setting the standard for excellence in the regional industry.
Primary Job Duties
Provide coordination within Crew Support and Flight Control to assure the safe, on-time and profitable scheduling of SkyWest Airlines Crewmembers while adhering to all FARs and Company policies. Perform a variety of responsible and technical crew scheduling functions and activities, including: continuous auditing and verifying coverage of all flights; notification of changes to crewmember daily/monthly schedules; continuous monitoring of crewmember legality; utilization of reserve crewmembers in the most efficient and expedient method necessary to ensure coverage.
Constant attention in monitoring legality reports to ensure strict regulatory compliance with all applicable FARs.
Remove and find replacement options for crewmembers who have or are projected to exceed legality limits.
FDP extension monitoring and record keeping. Ensure accuracy for required FAA reporting.
Calculate and provide accurate wheels-up times to ensure compliance with FAR 117 legalities.
Liaison between Dispatch Supervisor(s) and Crew Support.
Coordinate with Dispatch Supervisor(s) and Controllers on all operational issues.
Maintain constant communication with Flight Control related to crewmember legality requirements, reflow and reroute.
IROP Recovery Team: coordinate and execute IROP recovery plan jointly with Dispatch.
Complete all required reports pertaining to daily operations and irregularities.
Align crews with the locations of spare aircraft.
Assign crews as required to ensure that each usable spare aircraft has a flight crew assigned to it, should the need arise to reposition that aircraft with short notice.
Actively work to find reflow options or available reserve crew, assign trips, notify crewmembers of schedule changes and make necessary accommodations (hotels, deadheads, transportation, etc.).
Identify flights at risk of an extended delay.
When a flight is identified as a potential extended delay flight, evaluate the impact on the delay to the crew’s FDP, block, and rest limitations, and discuss the constraints with other team members (OCC, MX Control).
Evaluate the downline impact of extended delays and reflow/replace crews on downline flights to mitigate the impact.
Proactively identify potential crew rest delays for the following day and discuss mitigation options with the other team members (OCC, MX Control).
Initiate and maintain crew rest tool on OCC Status Board. Communicate all rest adjustments for the following day.
Coordinate coverage for all maintenance planned reposition/ferry flights and make necessary accommodations (hotels, deadheads, transportation, etc.).
Assist other Coordinator desks with crew resource allocation plan forms / reflows, as needed.
Assist in acquiring extra crew for test flights, repositioning of equipment or extra sections.
Make necessary hotel reservations for trips scheduled out of domicile, irregular operations, or crewmembers out of position.
Create all crewmember NRPS bookings to position to/from assignment(s) in accordance with partner agreements and company policies.
Handle constant incoming phone traffic; effectively communicate and problem solve with crewmembers and other teammates while multi-tasking other responsibilities.
Manage irregularities arising as a result of sick calls, late crewmembers, emergencies and other absences.
Provide assistance to crewmembers and station personnel with various requests for information.
Provide schedule and personnel information to all Flight Operations Management, SAPA and SIA.
Process all other Crew Support duties, tasks and answer overflow calls, as assigned.
Monitor Crew Coord Email inbox.
Current and proficient in all FARs, Company and Department policies and protocols.
Maintain proficiency with all computer systems related to crewmember scheduling including: CrewTrac, SkedPlus, and all partner reservation systems.
Proficient in Microsoft Office (must be very comfortable in Excel).
Excellent written and verbal communication skills.
Exceptional Customer Service Skills.
Multi-line phone operations, copy, fax, and other standard office equipment skills.
Ability to conduct themselves in a positive and professional manner.
Self-motivated, team player.
Ability to work under tight time constraints to ensure on-time departures.
Must be able to effectively communicate verbally by telephone and in person with crewmembers, dispatch and other office staff.
Able to read documents and follow instructions.
Ability to adapt to change quickly and positively.
Ability to work with others as part of a team and work under stressful conditions.
Must be able to work all shifts designated within Crew Support, rotating, holidays, weekends and overtime.
People oriented, highly motivated, with a positive and cooperative attitude.
Ability to adapt to change quickly and positively.
Present willingness to assist Crew Support in operational needs.
Must be in good standing and maintain reliability below 30 points on the Crew Support Reliability Scale.
6 months Crew Scheduling Experience or Equivalent
Physical and Other Requirements
Must live in or be willing to relocate to St. George, UT (no remote positions available)
Sitting for extended periods of time.
Please complete the on-line application. Qualified applicants will be contacted.
This job posting may have an additional video interview (Modern Hire) requirement. Please monitor your email and junk folder for additional instructions.
SkyWest is actively monitoring the COVID-19 coronavirus pandemic and working to ensure our people remain safe and healthy. We accomplish this by social distancing, extra cleaning and sanitizing, mask requirements and limiting visitors in the building. This position will be onsite and in person, including training.
Job Locations US-UT-ST. GEORGE
Posted Date 2 days ago (10/13/2021 5:54 PM)
Requisition ID 2021-10418
Category Flight Operations
Close Date 10/20/2021
SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.