SkyWest Airlines Supervisor Cadet Engagement in ST. GEORGE, Utah
Primary Job Duties
Oversight of the Cadet Advocate team with ultimate responsibility for performance and productivity
Ensure timely team assignments that reduce or eliminate the lag time for cadets receiving initial contact from SkyWest
Coordinate collective quarterly review of presentation, talking points, videos, new initiatives (121 experience) content and recommend and coordinate delivery of updates with Flight Operations
Assist team members on identifying particular needs of cadets and connect with Flight Operations for pilot mentor interface as needed.
Responsible for consistent delivery and approach provided by cadet advocacy team
Initial and ongoing mastery of Salesforce that ensures full optimization, ability to train team members, and make recommendations for changes
Leverage data to make recommendations for targeted recruitment efforts at pipeline source organizations
Responsible to track Cadet Advocate and other team member performance and output; using Salesforce as the primary source of information
Create definition of cadet and ensure coordination of that description with all parties
Identify, set and provide reporting goals for cadet contacts
Identify, set, and provide reporting goals for lead conversions to cadets
Define content (questions/information) that identify when the Cadet Advocate or Pilot Mentor act as a primary contact
Identify reach out to displaced students with recommendation of alternative flight schools to complete their cadet responsibilities and maintain relationship with SkyWest
Constant management and review cadet drop out report; ensuring knowledge of all causes of leakage.
Contact all cadets going to other carriers for reasons why they are not coming to OO, predominant schools/Regionals, etc.
Continued review of FO eligible cadets to ensure there is no wait time from eligibility to class date
Able to demonstrate eligibility to work in the United States
Eligibility and willingness to travel domestically and internationally with occasional frequency.
Required Licenses and Accreditation:
Strong business acumen and knowledge of airline industry and internal work groups
Current drivers' license and ability to meet insurance requirements to drive company and rented vehicles
Preferred Skills and Experience:
Inclusive and robust communication skill set; with ability to effectively communicate to a large range of audiences
Strong relationship skills and networking ability. Proven aptitude drive various stakeholders toward meeting common objectives
Solid data analytical skills, including creation, interpretation; and ability to make recommendations based on data
Working knowledge and experience with Salesforce, ICiMS, and Ultipro
Proven track record in prioritizing and managing multiple projects with timely and effective results
Experience managing remote workforce
Physical and Other Requirements
Ability and willingness to travel, at times frequently
Ability to sit and work at a computer for extended periods of time
To apply, please complete the on-line application (qualified applicants will be contacted)
This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.
Requisition ID 2018-6190
Category Human Resources
Close Date 12/17/2018
SkyWest is committed to a maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestry, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age, or military status. We have specific training plans and programs in place to maintain such an environment.
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